Introduction

This Privacy Policy explains what information “CraftyCarat Diamonds Inc.” and “Frontbit Solutions” collectively collect, why we collect this information, and how we use the information we collect as well as your rights and choices regarding such information.

This Privacy Policy explains what happens to your information when you:

• Visit our website (www.craftycaratdiaomnds.ca)
• Use our services
• Make a purchase
• Contact us in any way (mail, email, phone, chat, text message, social media)

We refer to ourselves as "CraftyCarat Diamonds," "we," "us," or "our" in this policy. "You" and “your" refer to you, the user, whether you're a customer, simply browsing, or someone whose information we've collected as described below.

Please take a moment to read this Privacy Policy carefully. By using our Services, you agree that we can collect, use, and share your information according to what's outlined here. If you disagree with this Privacy Policy, please do not visit our website.

Changes to the Privacy Policy

We might change this Privacy Policy from time to time. This could be to reflect changes in how we do things, or for other reasons like legal or regulatory updates. When we update it, we'll post the new version on our website. We'll update the "Effective Date" on this page to show when changes were made. These changes will take effect as soon as we post the updated policy. We recommend checking this page regularly to see what's new. Your continued use means you agree. By continuing to use our Service, you agree to the terms of the Privacy Policy that's currently posted. We'll notify you about big changes.

Information We Collect Directly from You

We collect information about you when you interact with our services on our website. This includes data you provide directly, such as when you create an account, update your profile, or make a purchase. We may also collect information through third-party service providers.

The types of information we collect include:

• Personal details: Your name, email address, phone number, and other contact information.
• Account information: Passwords and other login credentials.
• Demographic information: Age, gender, and location.
• Payment information: Credit card details (which we don't store after purchase).
• Profile information: Your interests, preferences, and wish lists.
• Contact information: Details about your contacts if you refer a friend or share a product.
• Content: Messages, reviews, feedback, and other content you submit.
• Employment data: If you apply for a job with us.
• Government identification: For fraud prevention and tax reporting purposes.

You may also choose to provide additional information voluntarily. Please note that you are responsible for any information you share with us.

Information We Collect through Cookies

We collect information about your interactions with our services. This includes "Usage Data" such as how you access and use our website and your account. To gather this data, we use technologies like cookies and pixels.

Usage Data may include:

• Device information
• Browser information
• Network connection details
• IP address
• Other information about how you interact with our services

Information We Collect from Third Parties

We may also obtain information about you from third parties. This includes vendors and service providers who collect data on our behalf, such as:

• Companies that support our website and services, like Hostinger.
• Payment processors that collect your payment information to process your orders.

We may also collect information automatically using online tracking technologies. This happens when you visit our website, open emails, or interact with our services or advertisements. Any information we obtain from third parties will be handled in accordance with our privacy policy. We are not responsible for the accuracy of this information or the policies and practices of third-party websites.

How We Use Your Personal Information

We collect and use your information for various business purposes. These include:

• Managing your account and transactions.
• Providing requested services, like processing orders and customer support.
• Sending reminders and scheduling interactions.
• Preventing and addressing illegal activities.
• Analyzing trends and user behavior.
• Conducting surveys and research.
• Improving our marketing and offerings.
• Sending direct marketing communications.
• Verifying eligibility for promotions and delivering prizes.
• Complying with laws and regulations.

Cookies

We use tracking technologies to collect data. These include cookies, web logs, web beacons, pixels, and other similar tools.

We use three types of cookies:

• Required cookies: These are essential for our website to function properly. They remember your language, track your usage for statistics, and store your login status, shopping cart, and wish list.
• Analytic cookies: These are optional and help us analyze your experience on our website. They optimize your shopping experience, invite you to provide feedback, and allow you to interact with product reviews.
• Social media and advertising cookies: These are used by advertising companies to serve ads that are relevant to your interests. These companies may combine this information with other data they have collected from you.

Please note that social media and advertising companies collect data directly from your web browser. Their data processing is subject to their own privacy policies.

Information Sharing

We share your information with various entities. These include:

• Service providers: We share information with companies that work on our behalf.
• Related entities: Our parent and sister companies.
• Business affiliates: Companies we collaborate with.
• Special events: Organizations involved in events you participate in.
• Feedback and testimonials: We may share your feedback and testimonials.
• Facilitating requests: If you choose to share information with social networks.
• Vendors and other parties: Companies that help us with business operations, such as shipping, payment processing, and marketing.
• Business transfers: In the event of an investment, merger, sale, or bankruptcy.
• Security, compliance, and fraud protection: To comply with laws, investigate illegal activities, and protect our rights and safety.

We only share information with these entities when necessary and in accordance with our privacy policy.

Your Rights & Choices

Your rights and choices may vary depending on your location. However, you may have some or all the following rights:

• Right to access: You may request information about the personal data we hold about you.
• Right to delete: You may request that we delete your personal data.
• Right to correct: You may request that we correct any inaccurate information.
• Right to portability: You may request a copy of your data or transfer it to another party.
• Right to restrict processing: You may request that we limit our processing of your data.
• Right to withdraw consent: If we rely on your consent, you may withdraw it.
• Right to appeal: You may appeal our decision if we decline a request.

To exercise these rights, please contact us using the information provided

You may also manage your communication preferences. You can opt out of promotional emails at any time by using the unsubscribe link in our emails. We may still send you non-promotional emails. We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your request. You may also designate an authorized agent to act on your behalf. We will respond to your request in a timely manner.

Security & Retention of Data

Please note that no security system is completely foolproof. We cannot guarantee absolute security, and information you send to us may be intercepted while in transit. Avoid using unsecure channels to communicate sensitive or confidential information. We retain your personal information for as long as necessary. This depends on factors such as whether we need it to maintain your account, provide services, comply with legal requirements, resolve disputes, or enforce contracts and policies.

Children’s Information

Our Services are not designed for children under the age of 13 years. We do not collect personal information from children intentionally. If you are a parent or guardian and believe your child has shared personal information with us, please contact us using the information below to request its removal. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 13 years of age.

Complaints

If you have concerns about how we handle your personal information, please contact us with the details provided below. We assure you that we will do our best to resolve your concern in a timely manner. If you're not satisfied with our response, you may have the right to appeal against our decision or file a complaint with your local data protection authority.

Contact Us

For any questions about our privacy practices or this policy, or to exercise your rights:

• By Email: Info@craftycaratdiamonds.ca
• By Phone: 778-538-9711